Doran Else bought his Photon 4G last October, lured by the fast dual-core processor and by the close relationship between Motorola and its new owner, Google. Motorola had recently joined the Android Upgrade Alliance, promising to release operating system updates to all its phones for 18 months following their release.
But for Else and thousands of others, those operating system updates turned out to be a mirage. Last Friday, buried in a Motorola forum, the company quietly abandoned its update pledge, killing off plans to ever update the Photon 4G. The Electrify, a re-branded Photon available on the US Cellular network, and the Atrix 4G, a flagship phone that debuted on AT&T in the United States, got the axe as well.
"Just seems they were happy to join the alliance when it helped them sell handsets," Else said in an e-mail. "Now that it's time to do the work, they're all dropping devices. This latest announcement from Moto is just ridiculous."
The result is that Else and thousands of people in the middle of two-year carrier contracts will have to use Android 2.3, known as Gingerbread, for the foreseeable future. Motorola had promised owners of the Photon, Electrify, and Atrix an upgrade to to Android 4.0, known as Ice Cream Sandwich, which would bring a host of new features and security updates. Instead they are stuck on Gingerbread, an operating system that was already a year old when Else bought his phone.
There was no word on why the company had twice said upgrades were coming -- first in the third quarter of this year, then the fourth quarter -- or why it had bothered joining the Android Upgrade Alliance, if it couldn't meet its requirements.
Next phone I buy will be an HTC or a Samsung. I will never buy a Motorola phone again. I specifically bought this phone because it was on sale, it had basically the same specs as the samsung galaxy at the time and it was guaranteed to be upgraded to the latest android operating system.
I never got that upgraded operating system. Android 2.3 is so outdated, that numerous apps are not even available for it. I cannot even run Google Chrome.. wtf. No Vine, no Time Warner app, etc. Numerous basic features on all phones are not available to me because I bought this phone with the belief that I'd only use the old operating system for another month or so. I remember when my brother's Nexus got upgraded to android 4.1, he was talking about how it was like a brand new phone again.. I was looking forward to this upgrade for so long.. and then my hopes were crushed.
Say no to Motorola. Don't even bother buying their crap, because its completely unsupported.